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How can I pay?
How can I pay?
We accept cash, cheque, credit card or e-transfers. You do not need to pay until after we do the work. An invoice can be provided via email for any services we perform for you.
Do I need to take window screens out?
Do I need to take window screens out?
If we are doing the inside of your house, there is no need to take any screens out. We will do it all when we are inside the house.
If we are washing only the outside, most screens come out, but taking them out ensures that even those windows with screen that do not come out from the outside will be washed. If a screen does not come out from the outside we may ask you to remove it for the inside.
Do I need to be home when you come?
Do I need to be home when you come?
If we are doing the only window exteriors and/or the eaves, you do not need to be home, though it is preferred and it's always great to meet you in person! We will always ensure you explicitly confirm before we do any work on your home.
If we are doing interior windows, we will need access to the inside of your house so someone will need to be home.
How long will it take?
How long will it take?
This depends on factors specific to your home and request, like how many windows are being washed or how full your gutters are. On average, window exteriors take 2-3 hours, while the average eaves cleaning job takes 1.5-2.5 hours. Once you have received a quote from us we will be able to tell you more accurately.
When can / will it be done?
When can / will it be done?
We will offer you our soonest available slot and work from there. If it does not work for you, we will work to find a time that does. Typically, booking are made 1-2 weeks in advance.
What if I do not want it done yet?
What if I do not want it done yet?
If you have received a quote and want wait before getting work done, that's not a problem. Just let us know and we can book a date for you months in advance. You can also hold onto your quote and call us when you are ready, or request that we to reach out to you in a couple months/weeks to start the booking process then. We are flexible, so just let us know your needs and we will do our best to accommodate you.
How do I book?
How do I book?
The fastest way to book or receive a quote to text 431-998-2680 with your name, address, pictures of your home/the work you would like a price for. You can find the rest of our contact info in our contact page.
How do I cancel or postpone?
How do I cancel or postpone?
To cancel, postpone, or alter any services from us, just reach out using the whatever method you used to book. Call, text or email to let us know what changes you'd like to make. We appreciate knowing of changes sooner rather than later, but if it is last minute, we understand - sometimes life flies at us faster than we'd like!
What happens if it rains?
What happens if it rains?
If we are planning to wash your windows and it is forecasted to rain that day, we will contact you to find the best day to reschedule. While it is possible to do wash windows in the rain, it is more difficult to ensure that windows are as clean as possible, so we avoid it unless you advocate otherwise.
If you are scheduled to have your eaves cleaned and it is forecasted to rain, we will still come - the rain even helps us a little bit!
How do you price?
How do you price?
In order to keep prices low, we look at each home individually and give you a custom quote. To find out what factors into the cost, check out our pricing page. t First we will look at your home on Google maps. If we can see all we need, we can provide a quote without seeing the house in person. Often, its difficult to see all we need from here, so we need to see it in person. If this is the case, we will reach out to ask if we can show up on your property to take a look and provide a price.
We have a base fee for arriving your home to do the work. Then each window, section of eaves, or repair is added to that base price. This meaning getting all the work done at once can save us time and save you money.
How do you wash the windows?
How do you wash the windows?
Want to know how it happens? Check out our Methods Page to learn more about our process. We hope to post some videos in 2023 Summer to show you how we operate.
How do you clean the gutters?
How do you clean the gutters?
Curious about we get your gutters so clean? Check out our Methods Page to find out happens when we are up on the roof. We hope to post some videos in 2023 Summer to show you how we operate.
Are You Insured?
Are You Insured?
Yes! Legacy Window Washing is insured with Genereal Liability Insurance. We have never made a claim, but if anything goes wrong, we got you covered and we got ourselves covered. https://westernfinancialgroup.ca/
What happens if Legacy missed a dirty window or leaves a streak?
What happens if Legacy missed a dirty window or leaves a streak?
If for any reason you are not satisfied, simply let us know and we will return to fix the issue. If a window was missed or if a window has a streak, we will do our best to come back as fast as possible and rewash whatever needs to be done. We try our best to be leave every window spotless, but we do make mistakes, so please don't hesitate to reach out about any issues!
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